Right of Withdrawal
Anja Eriksen Goldsmith offers a 14-day right of withdrawal on goods purchased on the website unless otherwise agreed or stated in your order.

The 14-day period begins on the day the order is delivered. You are responsible for return shipping costs.

Please note that bespoke items, meaning those not listed as specific products on the webshop, cannot be returned, as they are made to order.

To withdraw from the purchase, you must notify us via email within 14 days of delivery and return the item within 14 days of notifying us. To use your right of withdrawal, please email ae@anjaeriksen.com, clearly stating that you wish to withdraw from the purchase.

Condition of Returned Items
You are responsible for the condition of the product and for any decrease in value due to handling beyond what is necessary to determine its nature, characteristics, or functionality.

This means you should handle the item as you would in a physical store. If the item is used beyond this, it may be considered used and have decreased value. In this case, only part or none of the purchase amount will be refunded.

Anja Eriksen Goldsmith will assess the condition of the item.

Warranty
There is a 2-year warranty on products under the Danish Sale of Goods Act. The warranty covers material and manufacturing defects.

Complaints regarding defects must be made within a reasonable period after receiving the goods. A reasonable period is considered within two months unless otherwise agreed. We will refund reasonable shipping costs for returns due to defects.

The warranty does not cover defects caused by improper handling or abnormal use. Anja Eriksen Goldsmith covers return costs to a reasonable extent.

When returning items, please contact us by e-mail and we'll guide you on how to return.